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Return policy

Return policy

We accept exchanges for size/colour and returns. The timeframe for exchanges and returns is 15 days upon receipt of the order.

To do so, send us an email within at most 15 days after you placed your order at info@cayumas.com telling us the reason and stating the order number.

Once you have sent the email, you should send the product to Calle San Telmo, 73. Madrid 28016. Return/exchange costs will be paid by the customer, and the amount to be returned will be reimbursed once the package has been received and checked.

To be eligible for returns/exchanges, the item must be unused, in the same conditions in which you received it and in its original packaging. To complete the return/exchange, we need your purchase receipt.

Exchanges: Once the product has been received and the exchange approved, we will organise the shipment.

Returns: Once the product is received and the return approved, the amount paid for the purchase will be returned minus shipping costs.

Please note that the client has to pay the return costs.

The timeframe for exchanges and returns is 15 days upon receipt of the order. To do so, send us an email within at most 15 days after you placed your order at info@cayumas.com telling us the reason and stating the order number. Please do not forget to put ‘RETURN/DEVOLUCIÓN’ in the subject line.

Once you have sent the email, you have to send the product to the address we will provide you.