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Exchanges policy

Exchanges policy

We accept exchanges for size and colour. The timeframe for is 1 month upon receipt of the order.

To do so, send us an email within at most 15 days after you placed your order at info@cayumas.com telling us the reason and stating the order number.

Once you have sent the email, you should send the product to Avenida de Doctor Arce, 32- Madrid 28002. Exchange costs will be paid by the customer, and the amount to be returned will be reimbursed once the package has been received and checked.

To be eligible for exchanges, the item must be unused, in the same conditions in which you received it and in its original packaging. To complete the exchange, we need your purchase receipt.

Exchanges: Once the product has been received and the exchange approved, we will organise the shipment.