Cayumas accepts both exchanges and returns. The period for an exchange or refund is 15 days from the date the order is delivered.
To start the process, you must do so through the REVER platform by clicking here and following the steps and instructions provided.
If you have any questions or concerns, please contact us at tienda@cayumas.com.
Cayumas does not provide return or exchange labels; the customer is responsible for the return shipping costs.
Cayumas will cover the cost of the first replacement shipment, provided that the original delivery address remains the same or that the new address is in the same country as the original delivery address.
Once the return has been inspected and verified, the refund will be issued using the same payment method used for the purchase. Shipping costs will not be refunded.