FAQs | Cayumas

FAQs

Our Friulian shoes are handmade in Friuli, Italy, following traditional craftsmanship.
They are Venetian shoes, each one sewn by hand, without glue or cardboard, comfortable and timeless.

All our footwear is handcrafted from start to finish by a master craftsman in his workshop in Friuli, Italy. We stand out for being authentic Friulian shoes made in a more traditional and sustainable way, in small batches and using organic materials.

We recommend your usual European size. If you are unsure between two sizes, choose the larger one.
Boheme and Salomé sizes run slightly small; Pagliacci sizes run the same as Boheme; Aida fits half sizes very well.
Please refer to our size guide to measure your foot accurately.

Yes, we ship worldwide. Shipments to the EU and the US take approximately 2–3 days.
Shipping within Spain is free.
Shipments to mainland Spain: 2–3 days.
Islands and other countries: 5–7 days.
Each order includes a tracking number.
You have 15 calendar days from the date of shipment (30 days in the EU). Items must be in perfect condition and in their original packaging. In-store purchases: exchanges only. Online purchases: exchanges and returns (the customer pays for the return shipping; Cayumas covers the shipping costs for the first exchange).

Yes. Digital gift cards with no expiration date, available in amounts from €25 to €300.
They are sent by email and are valid at cayumas.com and in our showroom.
Yes, we accept credit cards, PayPal, and other secure payment methods.

Clean them by hand with a damp cloth and mild soap. Allow them to air dry, without ironing or bleaching. They can also be machine washed on a delicate cycle, always in cold water and inside a machine-washable shoe bag.

Yes: Avda Doctor Arce 32 and Callejón de Jorge Juan 14, Madrid, Spain.
We are also available at selected international points of sale (see section on the website).

Yes, we produce capsule collections and limited editions with collaborators who share our philosophy.

You will receive an email with a tracking number when you confirm your purchase. You can use this number to track the status of your package through the shipping company.
As these pieces are handmade, collections are limited or have reduced stock. Subscribe to the newsletter or activate the “Notify me when available” option to be the first to know.
Please email us at tienda@cayumas.com within 48 hours with photos of the product, and we will assist you as soon as possible.

If it is lower: the difference will be refunded.
If it is higher: you must pay the difference before shipping.
Refunds are made after receiving and verifying the product, using the same payment method.
If it has not yet been processed, please write to us as soon as possible via any of our communication channels (email, chat, or Instagram) or call us at 915 561 497.

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