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Go to shopReturns
Returns
- ESPAÑOL -
Informarte que los gastos de devolución corren a cargo del cliente.
El plazo para realizar cambios o devoluciones es de 15 días a partir de la recepción del pedido. Para realizarlo, envíanos un email dentro de un plazo máximo de 15 días desde la realización de tu pedido a info@cayumas.com explicando el motivo e indicando el número de pedido. Por favor, no olvides poner en el asunto del mismo DEVOLUCIÓN.
Una vez enviado el email deberás mandar el producto a la dirección que te indicaremos.
Para ser elegible para la devolución, el artículo debe estar sin usar, en las mismas condiciones en que lo recibiste y estar en su embalaje original. Para completar la devolución, necesitamos un comprobante de compra.
Una vez recibido el producto y aprobada la devolución, entonces se llevará acabo la devolución del importe pagado por la compra, a excepción de los gastos de envío.
- ENGLISH -
Important Notice: UK Orders:
Due to Brexit and new trade Regulations between the European Union and The United Kingdom, from July the 1st 2021 all returns and refunds will be charged with the taxes applied to Cayumas. Those amounts will be discounted from your order refund, or charged with the client prior’s approval in the case of a return.
Important Notice: USA Orders:
Returns and Refunds from USA orders are randomly charged with a tax by Customs Authority. Cayumas will charge that tax, WHEN APPLIED, to costumers refunds or returns.
Take notice that the charges of return are left upon the client.
Once we receive the product and it is verified by costumer service, we will proceed to refund the import directly into the bank account which it was payed with within 3 to 5 business days.
The refund will take approximately 3 days to appear in the account after it has been done.
This can vary depending on the bank.
The items must be returned without having been used, with their original tags stuck and their original wrapping.
Products which are returned misused, dirty or incomplete will not be accepted nor validated for a refund or exchange.
